Frequently Asked Questions

Everything you need to know about shopping with Crystal.

What is Crystal's shipping policy?

We offer complimentary standard shipping on all orders over $150. For all other orders, a flat rate applies based on your location. Expedited shipping options are available at checkout.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a prepaid return label.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.

What payment methods do you accept?

Crystal accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.

Are your garments ethically sourced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics wherever possible to minimize our environmental footprint.

Can I track my order in real-time?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey directly from our warehouse to your doorstep.