Returns & Exchanges

At Crystal, we want you to feel as radiant as our collections, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Whether the fit isn't perfect or you've changed your mind, our goal is to ensure your shopping experience remains effortless and elegant.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all Crystal garment tags and protective seals are intact.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.